Pre-checkout policy: this policy must be reconciled with the final fulfillment provider rules before sales are activated.
Contact Us First
If an order arrives damaged, incorrect or otherwise has a fulfillment issue, contact us promptly with the order number, description of the problem and photos when relevant.
Food Product Safety
Because protein powder is a consumable product, opened or used products generally cannot be restocked. Final eligibility for returns or replacements will depend on the circumstances and the live fulfillment policy.
Damaged or Incorrect Items
Verified damaged or incorrect shipments may qualify for replacement, refund or another appropriate resolution under the final policy.
Refund Timing
Approved refunds are returned to the original payment method. Financial institutions may require additional time to post the credit.
Contact
Email pointbreakperformance@gmail.com with your order number and issue.